The problem
Your scorecard is a full-time job you're doing between everything else
Delivery performance is judged continuously. A few missed deliveries, an hours-of-service violation, or an ignored delay can pull your metrics down fast — and by the time you notice, the damage is already on the board. Watching dashboards all day isn't something an owner can sustain while also running the business.
Mass Fleet puts a trained operations team on your fleet during the hours that matter, catching problems while there's still time to fix them and keeping your drivers coordinated.
What our dispatch & operations support covers
Your pod becomes your operations control layer:
- Delivery Associate scorecard review and flagging of low performers
- Route, pickup, and drop-off tracking through your dashboards
- Hours-of-service monitoring — drive time, breaks, and rest periods
- Pre-trip and post-trip inspection and DVIC review
- Camera/telematics monitoring and safety-event follow-up
- Delay reporting and real-time status updates
- Coordination and escalation handling with the delivery network
- Calling drivers to resolve issues or optimize routes in the moment
Why it works
This is not a generic answering service. Our team knows what a healthy scorecard looks like, what triggers a compliance flag, and how to intervene before a metric tips. Coverage is aligned to your operating window so someone is watching when your trucks are on the road.
Live monitoring
Routes, HOS, and safety events watched as they happen.
Proactive escalation
Issues caught and raised while they're still fixable.
Driver coordination
Direct outreach to keep routes moving and on time.
Performance reporting
Regular scorecard and coverage summaries for owners.
Benefits you feel quickly
- Steadier scorecards from consistent, informed oversight
- Fewer preventable compliance and safety flags
- Faster response when a route or driver goes off-plan
- Your attention freed for planning and growth, not dashboards
How we run it
- 1. Learn your operation — stations, route profiles, tools, and thresholds.
- 2. Stand up monitoring — we connect to your dashboards and define what "good" looks like.
- 3. Watch & act — live tracking with escalation and driver coordination.
- 4. Review & improve — performance reporting and recurring reviews with you.
Industries we serve with operations support
Amazon DSP delivery fleets, Amazon Freight Partner middle-mile operations, and 3PL/logistics companies that need consistent daily oversight of routes, drivers, and compliance.
Dispatch & operations FAQs
What hours do you monitor? +
We align coverage to your operating window so your fleet is watched while trucks are on the road. [DEFINE YOUR COVERAGE HOURS / SLA / TIME ZONES].
Which platforms and dashboards do you work in? +
We work within the tools your operation already uses for routing, tracking, telematics, and safety monitoring. [LIST YOUR SUPPORTED PLATFORMS].
Can you contact drivers directly? +
Yes, within the process you approve. We coordinate with drivers to resolve issues, confirm status, and optimize routes, and escalate to you or the network as agreed.
Will this really improve our scorecard? +
Consistent, knowledgeable monitoring helps you catch and correct issues sooner, which supports better metrics — but scores also depend on factors outside any support team's control. We focus on the parts we can influence.
